Skip to content

FAQ

Find answers to common questions about Journey’s opportunities, compensation, support, time commitment, and what to expect when getting started.

How is compensation structured across the models?

As a Hosted Franchise owner, you truly own your business. Your monthly commissions are tied to the pricing you set, so you control your own income, and you build 100% equity in your client book, an asset you can sell down the road when you're ready to retire. As an ISO Partner or Referrer Partner, you earn monthly residual income and build equity in your clients as well, giving you a growing, long term asset with less day to day involvement.

Talk to the team if you need help deciding what to do next.

Do I need payroll or HR experience to get started?

Payroll experience is highly recommended for the Hosted Franchise and ISO Partner models, where you're more directly involved in the sales relationship and client base. For the Referrer Partner model, it isn't necessary since that path is centered on introductions rather than hands on involvement.

Talk to the team if you need help deciding what to do next.

What territory or market do I get?

There are no assigned or exclusive territories. You can sell and build relationships wherever you want, so your market isn't limited to a fixed area.

Talk to the team if you need help deciding what to do next.

How much time does this take on a weekly basis?

As a Hosted Franchise owner, this is your business, so it calls for a full time commitment. For the ISO Partner and Referrer Partner models, you can work it at your own convenience.

Talk to the team if you need help deciding what to do next.

What kind of support and training do I get when I start?

As a Hosted Franchise owner, you get a white glove approach to help you understand Journey's systems, processes, and services from the ground up. As an ISO Partner, you'll have a dedicated point of contact for support. As a Referrer Partner, no training is needed since all we're asking for is an introduction.

Talk to the team if you need help deciding what to do next.

Can I run this alongside my current job or business?

As a Hosted Franchise owner, running it alongside another job isn't recommended, though owners in industries that align with payroll and allow for cross selling can have success with that approach. As an ISO Partner or Referrer Partner, you can work alongside your current job.

Talk to the team if you need help deciding what to do next.

What clients does Journey typically work with?

Journey works with businesses needing full service payroll, tax filing, HCM, and HR support. The specific client mix in your market is something you'll get a clearer picture of once you're talking with the team.

Talk to the team if you need help deciding what to do next.

Is there a minimum investment or startup cost?

For a Hosted Franchise, there is a small investment required, and it can be financed. For the ISO Partner and Referrer Partner models, there is no financial commitment.

Talk to the team if you need help deciding what to do next.

What is the Alliance Program?

If you know someone who would be a great fit as a Hosted Franchise owner, ISO Partner, or Referrer Partner, the Alliance Program lets you make that introduction and get compensated for it.

Talk to the team if you need help deciding what to do next.

Glossary

Key Terms

A quick guide to some of the terms you may see while exploring Journey’s opportunities.

Franchisee

A partner who operates under the Journey framework with a more ownership-oriented model.

1099 ISO

An independent partner who works under a 1099 structure and focuses on selling or supporting Journey as an ISO-style partner.

1099 Referrer

A lighter-touch partner who introduces prospects to Journey and lets the team handle the sale.

Margin

The difference between Journey’s cost and the price charged to the client

Buyout multiple

A multiple used to calculate the potential value of a qualifying client book when it is sold or bought out.